Privacy Policy

Effective as of January 1, 2023

Introduction

LiftOne LLC and its parent, subsidiaries, and affiliates (“LiftOne,” “we,” “our,” or “us”) respects the privacy of your information. This Privacy Policy is designed to assist you in understanding how we collect, use, share, and safeguard your information.

This Privacy Policy applies to individuals who access our websites and our mobile applications, including, but not limited to VisionLink and ProductLink (collectively, “Sites”) and the services provided through our Sites (collectively, “Services”). This Privacy Policy also applies to individuals who provide us with information on purchase agreements, rental agreements, service agreements, credit applications and other business documents, including but not limited to information regarding machines, equipment, or products (“Assets”), and who visit one or our locations (“Contact Centers”).  

From time to time, we may change this Privacy Policy. If we do, we will post an amended version on this webpage. Please review this Privacy Policy periodically. 

This Privacy Policy covers the following topics:

1. Information We Collect
2. How We Collect Information
3. How We Use Your Information
4. How We Share Your Information
5. Cookies and Other Tracking Technologies
6. “Do Not Track” Signals
7. Choices About Your Information
8. Security
9. Third Party Links
10. Children’s Privacy
11. Notice to California Residents
12. Accessibility
13. How to Contact Us
14. Hyster-Yale Data Governance

1.  Information We Collect

Information You Provide When Using Our Sites and Services

“Personal Information” is information that relates to an identified or identifiable individual. We may collect the following Personal Information that you voluntarily provide to us in using our Sites and Services:

LiftOne Site and Services

• Become a Vendor. To become a vendor for either goods, services, transportation, or consultation, you will apply through our DocuSign based application whose privacy policy can be found here. You will provide your name, email address, tax classification, federal ID number, state location, physical address, telephone number, tax information, and any additional information you choose to provide.
• Join Our Team. To apply for a position with LiftOne, you will provide your name, physical address, email address, telephone number, and any additional information you choose to provide in your resume or cover letter.
• Apply for Credit. To apply for credit, you will provide your name, telephone number, email address, physical address, business federal tax ID and the name, telephone number, email address, city and state of any references you provide.
• Entering a Contest or Promotion. To enter a contest or promotion we may collect your name, company, phone number, email, address, city, and state.
• Surveys. When answering a survey, we may collect your name, company, phone number, email, address, city, and state.
• LiftOne Account. To create a LiftOne account you will provide your name, email address, telephone number, and physical address. To sign into your account you will provide your email address and password.
• Sign Up for our Newsletter. To sign up to our newsletter you will provide your email address.
• Get a Quote. To get a quote you will provide your name, telephone number, email address, and physical address.
• Rental Request. To make a rental request, you will provide your name, telephone number, email address, and physical address.
• Parts & Service Request. To request parts or services you will provide your name, telephone number, email address, physical address, and any additional personal information you choose to provide.
• Value Your Trade. To value equipment you trade-in with us, you will provide your name, telephone number, email address, and any additional information you choose to provide.
• Online Bill Pay. To sign up for online bill pay services, you will provide your name, email address, username, and password. Our online billing service is provided by BillTrust whose privacy policy can be found here. To sign into online bill pay you will provide your username and password.
• LiftOne Now. To sign up for or into LiftOne Now you will provide your name, email address, telephone number, and physical address.
• LiftOne Catalog Email Sign Up. To sign up to receive emails from the LiftOne catalog you will provide your email address.
• LiftOne Catalog Account. To register an account with LiftOne Catalog you will provide your name, physical address, email address, telephone number, username and password and any additional information you choose to provide. To login to your account you will provide your username and password.
• LiftOne Catalog Quote. To Request a Quote on a LiftOne Catalog purchase, you will provide your name, physical address, email address, telephone number, and any additional information you choose to provide.
• LiftOne Catalog Checkout. To checkout and make a purchase from the LiftOne catalog, you will provide your name, physical address, email address, telephone number, payment information, which may include your credit card number, expiration date, security code, checking account number, any additional information you choose to provide.
• Yale Vision Sign In. Yale Vision is provided by Hyster-Yale Group, Inc. To sign into Yale vision, you will provide your username and password.
• Yale Vision Equipment Activation. To activate Yale Vision equipment through Hyster-Yale Group, you will provide your name, telephone number, and email address.
• Yale Vision Mobile App. To use or sign up to the Yale Vision app, you will provide your username, password, name, and email address.
• Hyster Fleet Tracker Sign In. Hyster Fleet Tracker is provided by Hyster-Yale Group, Inc. To sign into Yale Vision, you will provide your username and password.
• Hyster Fleet Tracker Equipment Activation. To activate Hyster Fleet Tracker equipment through Hyster-Yale Group, you will provide your name, telephone number, and email address.
• Hyster Fleet Tracker Mobile App. To use or sign up to the Hyster Fleet Tracker app, you will provide your username, password, name, and email address.
• Contact Us. To contact us, you will provide your name, physical address, telephone number, email address, and any additional information you choose to provide.
• Chat. If you use our chat feature, you will provide your name, email address, and any information you chose to provide in your message. Our chat feature is provided by Intercom. Intercom may collect, record, and store the information you provide in the chat. Please review Intercom’s privacy policy here.

BlueSkye Automation Site and Services

• Contact Us. To contact us, you will provide your name, email address, telephone number, and any additional information you choose to provide.

Information as You Navigate Our Sites and Services

We automatically collect certain Personal Information through your use of the Sites and Services, such as the following:

• Usage Information. For example, the pages on the Sites you access, the frequency of access, and what you click on while on the Sites.
• Device Information. For example, hardware model, operating system, application version number, and browser.
• Mobile Device Information. Aggregated information about whether the Site is accessed via a mobile device or tablet, the device type, and the carrier.
• Location Information. Location information from visitors of the Sites on a city-regional basis.

Systems Data

We may collect the following information through your use of our web applications and Devices (collectively, “Digital Offerings”). Please note that not all of this information may be considered Personal Information.

• Device, Asset and Component Information. For example, we may collect model number, serial number, order number, software and hardware version numbers, performance, and configuration, including work tools and other peripheral Devices attached to Assets.
• Electronic Data. For example, we may collect sensor logs, trends, histograms, event data, other alerts, digital state data, fault codes, idle time, daily cumulative fuel consumption, emissions data, service meter hours, electronic data files, downloaded manually or automatically from an Asset, troubleshooting data, and other data, depending on the client and Asset and communication channel used by a Device.
• Inspection Data. For example, we may collect results of inspections using a LiftOne or third-party inspection system.
• Device Location Information. For example, we may collect physical location of an Asset (e.g., determined using satellite, GPS, cell phone tower, Bluetooth, or Wi-Fi signals).
• Fluid Data. For example, we may collect analysis results of fluid samples (such as oil, hydraulic and coolant fluids) obtained using LiftOne or third-party tools.
• Event Recorder Data. For example, we may collect location, speed, direction, and associated video recordings, use of controls and positive train control information.
• Service and Maintenance History. For example, we may collect work orders (records of all maintenance, repairs, parts purchases, replacements, and modifications to an Asset), component life (history of usage and wear life of component), maintenance schedules, planned maintenance warranty coverage data, maintenance and repair contracts, service intervals (scheduled interval for planned maintenance of component replacement activities for an Asset), component lists (lists of parts that make up an Assets), and service letters (describing special service actions recommended by manufacturers to correct a known problem with an Asset).
• Site and Environmental Conditions. For example, we may collect the type of work being done, conditions of roads and tracks, altitude, climate, and material tracking.
• Patterns of Use. For example, we may collect any user-defined information related to a product you provide to us through a Digital Offering.

Operations Data

We may collect the following information through our operations. Please note that not all of this information may be considered Personal Information.

• Transactional Documents Information. For example, we may collect information contained in tenders, invoices, purchase orders, sales contracts, service contracts, e-forms, and other transactional documentation generated as part of a business relationship between us.
• Client Information. For example, we may collect client name, address, industry, client category, and the name, position, email address, telephone number of the client’s designated contact person, and any information relating to client parts, machine purchases, returns or replacements.
• Work Order Data. For example, we may collect information about the client, Assets involved, problems identified, repairs performed, emissions data, fuel usage, service meter hours, software and hardware version numbers and installed attachments.
• Payment Information. For example, we may collect your banking account details, debit card details, credit card details, credit card type (i.e., Visa, Mastercard, American Express), your billing address associated with the credit card, your shipping address and other information that is required to process the payments.

How We Collect Information

We collect information in a variety of ways. For example, we collect information that you provide to us through various Contact Centers, information we collect through your use of our products or services, and information we collect from publicly available sources or third parties.

Information You Provide to Us

We collect information you give us when you engage with us and/or use our products or services. For example, we may collect information when you interact with us, attend one of our stands at a trade show, make an inquiry, place an order, or contact our customer service. Please also see our Cookie Policy for more information on our use of cookies and other tracking technologies.

Information Collected Through Your Use of Our Sites, Products and Services

In addition to the sources described in Section 1, we may collect the following information through your use of our Sites, products, and Services.

• Pre-Installed/Installed Applications/Devices. We may receive information directly via cellular, satellite link, radio, or ethernet connection from Assets equipped with a mobile application or through telematics and similar devices (“Devices”) that were either pre-installed or installed by us.
• Wearable Technology. We may collect information through fatigue monitoring Devices or RFID tags embedded in hardhats or safety vests.

Information from Third-Party Sources

We may collect the following types of information from publicly and commercially available sources as permitted by law, which we may combine with other information we receive from you.

• Via LiftOne’s parent, affiliates, and subsidiaries,
• Via Hyster-Yale or its business affiliates or contractors. We may receive information from Hyster-Yale or its business affiliates or contractors which have collected information from you via: (i) cellular or satellite link, or radio or Ethernet connection from Assets, which may include System Data or Personal Information; or (ii) Digital Offerings.
• From Component Manufacturers and OEMs: We may obtain System Data from manufacturers of the components in your Assets. This information may be provided to us automatically.
• From Asset Owners and Others: We may receive additional information from Asset owners, operators and other persons who have management responsibility for an Asset.
• From Other Sources: We may receive your information from other sources, such as credit reference agencies, public databases, joint marketing partners, internet, social medial platforms (including from people with whom you are friends or otherwise connected) and from other third parties. We may collect or generate information from troubleshooting data, from your service providers (such as fluid analysts and site inspectors) or from maintenance, inspection or warranty records.

3. How We Use Your Information

We use the information we collect to provide the Services to you, to improve our Sites and Services, and to protect our legal rights. In addition, we may use the information we collect to:

• Process your account registration;
• Allow you to monitor the status of Assets;
• Process and fulfill your orders and requests, including requests for quotes and training classes;
• Fulfill client support agreements;
• Perform maintenance and repairs;
• Deliver Assets or parts;
• Make recommendations regarding safety, Asset health, maintenance, worksite efficiency and productivity training for operators;
• Enhance the safety of machine operations, including by tracking proximity to Assets, other objects or humans;
• Enable remote technician services, such as remote troubleshooting and remote tuning;
• Provide you with location-based services and content;
• Send administrative or contractual information, for example, information regarding our terms and conditions of sale and rent and using out Sites and Services;
• Contact you regarding our products and services and to send you marketing communications that we feel may be of interest to you for which you may opt-out at any time;
• Communicate with you about our Sites or Services or to inform you of any changes to our Sites or Services;
• Communicate with you about your purchase or rental of Assets and your purchase of Asset parts;
• Provide support and customer service;
• Conduct market research;
• Perform data analytics, audits, improve products, develop new products, enhance, improve or modify our Sites and services, identify usage trends and operate our business activities and for statistical analysis based on aggregated and de-identified data, such as bench marking reports;
• Provide services to our clients, manage workflow, monitor repairs, project future maintenance and service, and troubleshoot issues;
• Validate effectiveness of recommendations and resolve complaints;
• Manage Assets and parts inventory in order to provide you with machines, parts and services;
• Manage a fleet of owned or tented Assets;
• Maximize the efficiency of operations and increase sales;
• Develop digital applications;
• Manage your account with us and general keep our records up to date and to administer or relationship with you;
• Review your job application;
• Allow you to participate in sweepstakes, competitions, or similar promotions and to administer these activities. Some of these activities have additional rules, which could contain additional information about how we use and disclose your information, including Personal Information. We suggest that you read any such rules carefully;
• Protect the security and integrity of our Sites and Services;

• Investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or violations of our agreements, and to otherwise fulfill our legal obligations;
• Monitor compliance with and enforce this Privacy Policy and any other applicable agreements and policies;

• Defend our legal rights and the rights of others;
• Fulfill any other purposes for which you provide it, or any other purpose we deem necessary or appropriate;
• Efficiently maintain our business; and
• Comply with applicable law.

We may use anonymized information (or de-identified information), that was derived from Personal Information, but in its anonymized form cannot be identified with a specific individual. This de-identified information is not considered Personal Information for purposes of this Privacy Policy and is not covered by this Privacy Policy. However, if such information is used or formatted in such a way that it is possible for that information to be identified with a specific individual, then it will be considered Personal Information as appropriate.

4. How We Share Your Information

We may share the information that we collect about you in the following ways:

• With our parent, subsidiary and affiliate entities, to our manufacturers and their subsidiaries and affiliates, and to contractors, service providers and other third parties used to support our business and the business of our manufacturers;
• With vendors who perform data or Site-related services on our behalf (e.g., email, hosting, maintenance, backup, analysis, etc.);
• With vendors to prepare, deploy and analyze advertising content;
• To the extent that we are required to do so by law;
• In connection with any legal proceedings or prospective legal proceedings;
• To establish, exercise, or defend our or a third party’s legal rights and property, including providing information to others for the purposes of fraud prevention;
• With any person who we reasonably believe may apply to a court or other competent authority for disclosure of that Personal Information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that Personal Information;
• With any other person or entity as part of any business or asset sale, equity transaction, merger, acquisition, bankruptcy, liquidation, or similar proceeding, or in preparation for any of these events;
• With any other person or entity where you consent to the disclosure; and
• For any other purpose disclosed by us when you provide the Personal Information or for any other purpose we deem necessary, including to protect the health or safety of others.

5. Cookies and Other Tracking Technologies

Like many companies, we use cookies and other tracking technologies (such as pixels and web beacons). To learn more about how we use cookies and to manage your cookie settings, please see our Cookie Policy.

6. Do Not Track” Signals

Some internet browsers incorporate a “Do Not Track” feature that signals to websites you visit that you do not want to have your online activity tracked. Given that there is not a uniform way that browsers communicate the “Do Not Track” signal, the Sites do not currently interpret, respond to, or alter their practices when they receive “Do Not Track” signals.

7. Choices About Your Information

To review or request changes to any of your Personal Information, please contact us as described below. To unsubscribe from our marketing emails, please click the unsubscribe link included in the footer of our emails. You also may submit a request to us using the contact information described below.

8. Security

We maintain commercially reasonable security measures to protect the Personal Information we collect and store from loss, misuse, destruction, or unauthorized access. However, no security measure or modality of data transmission over the Internet is 100% secure. Although we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee absolute security.

9.Third Party Links

The Sites and Services may contain links that will let you leave the Sites and Services and access another website. Linked websites are not under our control. This Privacy Policy applies solely to Personal Information that is acquired by us on this Sites and Services. We accept no responsibility or liability for these other websites.

10. Children’s Privacy

The Sites and Services are not intended for children under 13 years of age. We do not knowingly collect, use, or disclose personal information from children under 13.

Notice to California Residents

We do not disclose personal information obtained through our Site or Services to third parties for their direct marketing purposes.  Accordingly, we have no obligations under California Civil Code § 1798.83.

12. Accessibility

We are committed to ensuring this Privacy Policy is accessible to individuals with disabilities. If you wish to access this Privacy Policy in an alternative format, please contact us as described below.

13. How to Contact Us

To contact us for questions or concerns about our privacy policies or practices please contact us  by calling us by phone at 704-596-6700, by mail at 9000 Statesville Road, Charlotte, NC 28269, Attn: Legal Department, or electronically at privacy@cte1926.com.

Hyster-Yale Data Governance

Hyster-Yale’s External Privacy Statement and any applicable Hyster-Yale Privacy Notices for its digital offering subscriptions, describes Hyster-Yale’s practices for collecting, sharing, and using data and information relating to machines, products or other assets and their associated worksites. By providing data and information to a dealer as described herein, you agree to its terms as it may be revised from time to time.