Product Support

Service

Investing in Features that add VALUE

Below are many of our value-added features that have been developed over time, to provide our customers with the product support that ensures their equipment will be maintained to highest industry standards.

• Technicians receive an average of 50 hours or more of training each year
• 90-Day Workmanship Labor Warranty
• 4-Hour Response Time or the first hour is FREE program (avg. 1.34 in 2007)"Parts Fast or Parts Free" Program through Promatch®
• $2MM Parts inventory
• Cat Lift Trucks Remanufactured Parts Program
• Free Service Loaner Program
• Repair Estimate Guarantee: LiftOne guarantees all invoices match up with agreed-upon price or quote, unless otherwise communicated and agreed with by Customer and LiftOne.
• 6-Months / Unlimited Hours Parts Warranty through Promatch®
• Planned Maintenance Scheduling System (96% completion in 2007)
• 24-Hour Emergency Service
• Over 120 factory-trained Technicians
• Over 100 stocked service vans
• GPS Tracking on Service vehicles
• 8 shops and vans, complete with tooling
• 2 full-time Technical Communicators / Trainers
• Factory Operator Training – exceeds all OSHA standards
• Customer Training
• Complete Oil Analysis Laboratory
• Onsite Hydraulic Hose Make Up
• Count on your LiftOne Product Support team to keep your equipment running at its most productive limits, while controlling costs to stay in line with job requirements.

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